Shipping Policy

Thank you for shopping with MiniBelievers. We aim to dispatch all orders carefully and as quickly as possible.

UK Shipping

Shipping charges and available delivery options are shown at checkout.

Most UK orders are sent using a tracked delivery service. Delivery times shown at checkout are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, public holidays or other service disruptions.

Once your order has been dispatched, tracking information will be provided where available.

International Shipping

We ship to selected international destinations. Available shipping methods and charges will be displayed at checkout based on the destination and parcel details.

International delivery times are estimates only. Customs processing in the destination country may sometimes cause additional delays.

Customs Duties, Import VAT & Taxes

Please note that international orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge paid to MiniBelievers.

Any applicable customs duties, import taxes or local charges are the responsibility of the recipient/customer and may need to be paid to the local customs authority or delivery carrier before the parcel can be delivered.

We recommend checking your country's import rules and charges before placing an international order.

MiniBelievers cannot control or predict the amount of customs duties or taxes that may be charged.

Refused or Unpaid Customs Charges

If an international parcel is refused, not collected, or returned to us because customs duties, import taxes or other charges were not paid, any costs incurred in returning the parcel may be deducted from any refund due.

Original shipping charges are non-refundable where the delivery service has already been used.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if you would like the order to be sent again.

Delivery Delays

Although we do our best to ensure orders arrive on time, courier delivery dates are estimates and are not guaranteed.

MiniBelievers is not responsible for delays caused by couriers, customs authorities, postal services, adverse weather, strikes, public holidays or other circumstances outside our reasonable control.

Lost Parcels

If your tracked parcel appears to be significantly delayed or lost, please contact us and we will investigate the shipment with the relevant delivery provider.

Courier investigations may take some time to complete, and we may need to wait for the carrier's investigation before issuing a replacement or refund.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide clear photographs of:

• The damaged item

• The outer packaging

• The shipping label

This will help us investigate the issue with the delivery provider.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment.

Any customs duties, import VAT, local taxes or destination-country fees are separate from the shipping charge unless the checkout specifically states that these charges have been prepaid.

Contact Us

If you have any questions regarding delivery or shipping before placing your order, please contact MiniBelievers and we will be happy to help.